In this third episode, Jean Francois Letraublon sums up the evolution of the telemarketing sector in recent years in one word: professionalisation.
« A professionalisation made possible by laws and regulations, and of course by this list. »
Contact centers still often carry a negative connotation, while in reality they are valuable workplaces. The sector has evolved in recent years and has become more professional. People with fewer opportunities on the traditional job market receive full training here: they acquire a broad set of skills and gain their first work experience. As such, the contact center often serves as a stepping stone to other sectors.
The abolition of the Do Not Call Me list would therefore have a very negative impact on employment.