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Everything you need to know about
the Do Not Call Me list

Frequently Asked Questions for telemarketers and subscribers

When do I need to use the Do Not Call Me list?

As a company/organisation, you are governed by the DNCM legislation when you carry out commercial direct-marketing campaigns via telephone aimed at either customers or prospects, i.e. potential customers. When, for example, organisations contact people with campaigns to raise money for charities or to attract members, this is categorised as direct marketing. But ‘contacting’ is not always categorised as direct marketing. For example:

– a business that contacts a client to confirm an appointment;
– a business that informs a client about a potential problem with a product they have purchased.

‘contacting’ is not always categorised as direct marketing. For example:

    • a business that contacts a client to confirm an appointment;
    • a business that informs a client about a potential problem with a product they have purchased.

Yes, you have to pay for a licence for the Do Not Call Me list. The price of a licence is dependent on the number of employees (either fewer than or exactly 250 employees, or more than 250 employees), as well as on the type of company:

– Advertiser: a party that wishes to approach consumers/businesses with a campaign;

– Service provider: a party commissioned by an advertiser to process call databases and/or carry
out a telephone campaign (call centre, data company)

– Non-profit organization: a VZW or foundation not aimed at making a profit, which uses
telemarketing for member recruitment or fundraising.

  • Advertisers: €1,950 per year, if fewer than or exactly 250 employees €600 per year or
    € 60 for a 1-month license
  • Service providers: €1,350 per year, or €550 per year if fewer than or exactly 250 employees
  • Non Profit: €950 per year, or €450 per year if fewer than or exactly 250 employees

All our prices exclude 21% VAT.

Create an account via this link.

The price of the licence is determined by the type of company (Advertiser, Service Provider or Non-Profit) and the size of your company (see ‘Licence Prices’ question for more details).

Upon receipt of both your order and payment, DNCM VZW will activate your access to the list.

Your annual licence will automatically be renewed each year for the duration of one year, unless you cancel your DNCM-licence by email or through your online account no later than one month before the due date.

If you are already a DNCM VZW customer (that is: if you have already purchased a Do Not Call Me licence), you can log in to our website and purchase a licence via your profile.

If you are not yet a customer, you first need to register your company on our website.

You can do so via this link.  So you first need to create an account.

The price of the licence is determined by the type of company (Advertiser, Service Provider or Non-Profit) and the size of your company (see ‘Licence Prices’ question for more details).

Upon receipt of both your order and payment, DNCM VZW will activate your access to the list.

Your annual licence will automatically be renewed each year for the duration of one year, unless you cancel your DNCM-licence by email or through your online account no later than one month before the due date.

DNCM stands for “Do Not Call Me.” This VZW is composed of representatives from professional organizations, such as Contactcentres.be VZW, the Belgian Association of Marketing (BAM), the United Brands Association (UBA), and Becom VZW, as well as two professors who represent consumer interests.

A Royal Decree of 28 June 2015 designated the VZW Do Not Call Me as the administrator of access to the list and the protection of the associated personal data.

No, you can’t. Your annual licence is automatically renewed each year for the duration of one year, unless you cancel your DNCM licence by email or through your online account no later than one month before the due date. No later than two months before the end date of the licence, DNCM vzw undertakes to inform you about the possibility of cancelling your licencing agreement and of the fact that, in the absence of a reaction within the term set out in the Terms and Conditions, your licence will automatically be renewed as set out in the Terms and Conditions.

In the framework of the Do Not Call Me list, an ‘advertiser’ is a party that approaches consumers by telephone or in whose name customers are approached for commercial purposes. And within the framework of the Do Not Call Me list, a ‘service provider’ is a party that works for the advertiser, such as a call centre or data processing firm. The service provider carries out the telephone campaign or is commissioned by the advertiser to process the call databases.

The price of the licence is dependent on the number of employees (either fewer than or exactly 250 employees, or more than 250 employees), as well as on the type of company:

– Advertiser: a party that wishes to approach consumers/businesses with a campaign;

– Service provider: a party commissioned by the advertiser to process call databases and/or
carry out a telephone campaign (call centre, data company).
– Non-profit organization: a VZW or foundation not aimed at making a profit, which uses

telemarketing for member recruitment or fundraising.

  • Advertisers: €1,950 per year, if fewer than or exactly 250 employees €600 per year or

€ 60 for a 1-month license

  • Service providers: €1,350 per year, or €550 per year if fewer than or exactly 250 employees
  • Non Profit: €950 per year, or €450 per year if fewer than or exactly 250 employees

All our prices exclude 21% VAT.  Please refer to our general terms and conditions.

Access to your online account is protected by two-step verification. A user account cannot be shared with colleagues.

Go to www.dncm.be and click on “Log in.” Sign in using the email address you registered and your password. In addition, you must enter a 6-digit code to access the platform to view or download the list. This 6-digit code is generated by the Google Authenticator app, which you need to download to your mobile phone. Link the app to your DNCM account by clicking the plus sign in the app (add account) and scanning the QR code on the DNCM website with the app.

Attention: You can only scan this QR code once!

Upon purchase of the licence, you can choose how you would prefer to receive the Do Not Call Me database. The following methods automatically become available to you:

– Download of the database via your online account;
– A Search function allows you to check whether a specific number is included in the Do Not Call Me list

Additional methods can be arranged upon request (via your online account):

– SFTP integration
– API integration

The DNCM database is a .txt file that contains both phone numbers and their registration date. You can consult the  lay-out of the file here.

This is certainly possible. Agents of The Economic Inspectorate General Management are the ones who inspect compliance with the provisions of book VI and book XIV. They may do so as a result of a complaint or on their own initiative. You must be able to demonstrate that you have consulted and checked the Do Not Call Me list.

Sanctions range from a warning to effective fines of up to €80,000.

The DNCM database is a .txt file. It only contains phone numbers and their registration date. You can download the layout of the file here.

No, this is not permitted. Our Terms and Conditions state that the Do Not Call Me list may not be shared with or sold to third parties that do not hold a valid user licence. Any unauthorised use of the Do Not Call Me list, by the customer or on their behalf, will result in a claim for compensation. Please refer to our Terms and Conditions (see page 3 “Misuse”)

Yes, you are legally obliged to deduplicate your contact list with the Do Not Call Me list if you are a Belgian advertiser and are calling Belgian telephone subscribers.

No, the list only contains Belgian numbers, both landline and mobile phone numbers.

The Do Not Call Me list only applies to commercial campaigns, not to the provision of information. If you, for example, want to contact a customer about a delivery or a technical problem, this is allowed.

If the calls are of a non-commercial nature, i.e. to provide information, offer technical assistance, etc.

If your customer has given their explicit permission, i.e. an opt-in. You are obliged to store this in your database, together with the date on which your customer gave their permission.

In principle, you do not need an opt-in if you wish to approach customers or prospects. But you must deduplicate your contact list with the Do Not Call Me list. For text message and email campaigns, you do require an opt-in. Click here to ensure you are in compliance with the law.

You can always modify your (own) company details, with the exception of your username and login. You can modify your details by logging into your online account and making the necessary adjustments.

There is no obligation to do so. In Belgium, this obligation lies with telecom operators: they take care of communication to their subscribers. Should a subscriber ask for this or should you receive a complaint from a subscriber, you may of course always refer them to the Do Not Call Me list or the ‘Complaints’ section on our website.

The Do Not Call Me list only applies to phone calls. Text message campaigns fall under the Electronic Communication legislation, which means they require an opt-in. The same applies to email campaigns.

In this case, their registration on the list takes priority, meaning you may no longer contact the subscriber. That is why it is important to keep track of opt-in dates in your database. The Privacy Commission considers that the most recent action of a consumer/subscriber takes priority. If, in other words, a subscriber registers on the Do Not Call Me list and opts in afterwards, their opt-in takes priority instead.

Yes, because the Do Not Call Me legislation applies to all telephone subscribers, which means it applies to both B2C and B2B campaigns.

You must delete all numbers on the Do Not Call Me list from your contact list – whether they belong to customers or prospects, and whether they are business or private numbers. You may in other words no longer contact existing customers on the Do Not Call Me list for telephone direct-marketing campaigns. However, you are allowed to contact a customer if they have given explicit permission for this.

Every Belgian telephone subscriber – individuals as well as companies – can add their number (landline or mobile) to the list.

The ‘Robinson Phone’ list ceased to exist in 2014, when it was replaced by the Do Not Call Me list. At that time, all numbers from the ‘Robinson Phone’ list were incorporated into the Do Not Call Me list.

If your company wishes to comply with the legislation, your company can register and purchase the Do Not Call Me list via the following link: www.dncm.be.

As a company, you can perform with the API up to 20 checks per minute.

The Do Not Call Me list, which is legally regulated, prevents you from receiving any unwanted phone calls. If you register your phone number on this list, companies carrying out commercial telephone campaigns are obliged to delete  your phone number from their contact lists. In consequence, they are no longer permitted to call you to offer their products and services, under pain of fines.

You can register, remove or check the registration of a phone number by calling the number
02 882 19 75 from the phone number in question. You then follow the instructions given to you by the IVR during the call.
NB: you must call from the phone number that you wish to register, remove or check.

Registration is free. The call to the  02 882 19 75 number will be charged at national rates by your operator of will be included in your telephone subscription.

We are sorry to hear this. If you are receiving unwanted phone calls, you can file a complaint with the Economic Inspection.

Go to Consumer Connect, select the theme page ‘Advertising and Sales techniques – Unsolicited Advertising – Unsolicited Telephone Advertising (Annoying Phone Calls)’

Yes, registration is free. The call to 02 882 19 75  will be charged at national rates by your operator of will be included in your telephone subscription.

The registration of your phone number is valid in perpetuity, provided you keep the registered phone number, or until you remove the phone number from the list. To remove your number from the list, call 02 882 19 75 and follow the instructions given to you during the call.

NB: you must call from the phone number that you wish to remove.

You can register your phone number by calling the contact number 02 882 19 75. You then follow the instructions given to you during the call.

NB: you must call from the phone number that you wish to register.

You can remove your phone number by calling the contact number 02 882 19 75. You then follow the instructions given to you during the call.

NB: you must call from the phone number that you wish to register or remove.

You can check whether your phone number is registered by calling the contact number
02 882 19 75. You then follow the instructions given to you during the call.

NB: you must call from the phone number whose registration you wish to check.

Provided you keep the same phone number, even if you switch operators, your phone number will remain on the Do Not Call Me list. You do not need to re-register.

No, telecom operators are obliged to remove inactive numbers from the Do Not Call Me list. The removal order will be passed on by your telecom operator to the Central Number Database, which will immediately carry out the order.

Your phone number is registered immediately, after which your registration is passed on to service providers. In principle, you should no longer receive any direct marketing calls after approximately five working days. Unfortunately, certain service providers and companies (some of which are based abroad) fail to respect the law. If you continue to receive unwanted calls, we advise you to submit a complaint to the Economic Inspectorate. Click here for more information.

Your phone number is registered immediately. Your registration is then passed on to service providers. In principle, you should no longer receive any direct marketing calls after approximately five working days.

If you do not wish to receive any phone calls for direct marketing purposes on your new phone number, you should register this number on the Do Not Call Me list. Registering is voluntary and free of charge. You can register by calling the number 02 882 19 75 and following the instructions given to you during the call.

NB: you must call from the number that you wish to register or delete from the list.

Direct marketing is a broad term. It covers not only commercial campaigns by companies that approach customers, but also contacts with potential customers or prospects. Contacts by organisations, for example asking for financial contributions to charities or recruiting members, also fall under this term.

Contacts not considered direct marketing include:

– When a company contacts a customer to confirm an appointment that has been made;
– When a company contacts a customer to inform them about a problem that has occurred with a
certain product they have purchased.

There is no similar initiative for emails because for commercial emails, you need the recipient’s explicit prior consent, also known as an “opt-in.”

If you receive unwanted emails, you must always notify the sender directly that you no longer wish to receive emails from them. A central database of individuals who do not wish to receive commercial emails does not exist.

You can voluntarily remove your phone number by calling the number 02 882 19 75. You then follow the instructions given to you during the call.

NB: you must call from the phone number that you wish to remove from the list.

Companies that carry out commercial and direct marketing campaigns by phone are legally obliged to consult the Do Not Call Me list and to remove phone numbers on the Do Not Call Me list from their own contact lists. You can voluntarily register on the DNCM list, and registration is free of charge. You can do so by calling the contact number 02 882 19 75 and following the instructions given to you during the call.

NB: you must call from the phone number that you wish to register or remove.

The phone numbers you register on the Do Not Call Me list are made available by the non-profit organization Do Not Call Me (abbreviated  DNCM VZW) to holders of a license for this list. This VZW has been recognized by Royal Decree as the official administrator of the licenses for the “Do Not Call Me” list.

Companies with a license for the Do Not Call Me list may only use it to remove your phone number from their calling lists. These companies receive your phone number and the date on which you registered your number.

You have various options to ensure that a company or organisation will no longer contact you:

– You no longer wish to be called for advertising purposes by a certain company or organisation: just as companies can choose whom (not) to contact, you have the right to choose the companies or organisations you wish to remain in contact with. If the advertising messages of certain companies do not interest you at all, you can contact these companies and ask them to remove you from their address list. All companies or organisations are legally obliged to immediately implement your request free of charge.

– You no longer wish to receive any commercial phone calls: register on the Do Not Call Me list
by calling the number 02 882 19 75

– You only want certain companies or organisations to call you for marketing purposes:

  • First register your phone number on the Do Not Call Me list,
  • Then, at a later date, inform the relevant companies or organisations that you do wish to receive phone calls from them.

You have the following rights:

The right to inspect
You have the right to ask a company or organisation what personal data they hold. The company or organisation must reply within a reasonable period.

The right to amendment
You have the right to have incorrect data amended (for example your name, address, etc.).

The right to information
When you share personal data with a company or organisation, then this company or organisation is obliged to tell you what it will use your data for. It is also obliged to inform you of who is responsible for this data.

The right to object

If you share personal data with a company or organisation, you have the right to ask that your data is not included in any address list or passed on to other companies or organisations. By registering on the Do Not Call Me list, you signal your opposition to any company or organisation that wishes to call you for commercial purposes.

Operators that offer landline and mobile telephone services were legally obliged to set up a Central Number Database. Subscribers’ data is kept in this database so it can be made available to the emergency services in case of an emergency call. If subscribers have given explicit permission for this, their data is passed on for publication by businesses that offer telephone directories and information services. The Central Number Database also collects the phone numbers of people who wish to be included in the Do Not Call Me list.

Yes, they definitely can, provided they do not call you to convey a commercial message. So if you subscribe to the list, your bank may no longer contact you to offer you a new product. They may, however, continue to contact you to inform you that your new card has arrived, for example.

  • The “Wetboek Economisch Recht” (Civil Code of Economic Law), articles VI.110-VI.115.
  • Royal Decree of 12 May 2015 establishing the accreditation criteria of the society or organisation referred to in articles VI.114 of the Civil Code of Economic Law.

If the Frequently Asked Questions do not answer a question you have about your phone number, the registration, removal or checking of registration of your number in the Do Not Call Me list, or about the Central Number Database, you can always pose your question to your telecom operator. You will find the contact details of your telecom operator on your phone bill or on the operator’s website.

If you would like more information about the Do Not Call Me list, you can consult the website www.dncm.be.

If you are still receiving unwanted calls, we advise you to submit a complaint to the Economic Inspection.

Go to Consumer Connect, select the theme page << Advertising and Sales techniques – Unsolicited Advertising – Unsolicited Telephone Advertising (Annoying Phone Calls)>>

SPF Economy

To submit a complaint, go to Consumer Connect, select the theme page << Advertising and Sales techniques – Unsolicited Advertising – Unsolicited Telephone Advertising (Annoying Phone Calls)>>  or fill out the online contact form.

Do Not Call Me VZW

Website: www.dncm.be – Mail: dncm@dncm.be

Central Number Database in Belgium VZW

Website: www.centralnumberdatabase.be

Registration, unsubscribing, verification of your phone number on the list: 02 882 19 75

If you are hearing impaired and want to register your number on the Do Not Call Me list, we recommend that you contact your telecom provider via their website (via chat and/or email) so that they can register your number for you.

The DNCM registration system works with caller ID software. If your number is private or caller ID is disabled, the software cannot verify which number is calling. As a result, you will receive an error message and the registration of your caller number cannot proceed.

You should check how the caller ID was blocked. The following situations may apply:

  • The caller number was hidden via your mobile phone’s settings:
    Depending on your phone’s operating system – Android, iOS, Windows – you can temporarily or permanently enable caller ID through your phone’s settings.
  • The caller number was hidden by adding the code #31# to mobile numbers (#31#1234567891) or the code 31 or 31 to landline numbers in your contacts.(Note: the codes may vary depending on your provider. Please check the help pages on your provider’s website or contact their customer service.)
    If the caller number is saved in your contacts: Simply remove the inserted code in your phone’s address book.
  • Your operator has assigned you a private (secret) number and has blocked the caller ID in their systems.
    Secret numbers are not listed in directories and cannot be disclosed by information services. However, you can choose to make your number visible during outgoing calls. The choice is yours. In this case, please contact your operator to find out how to temporarily enable caller ID for your private number.

If you experience difficulties removing the caller ID block, you can always contact your provider’s customer service. They can guide you through the necessary steps.

The DNCM registration system works with caller ID software. If your number is private or unlisted, the software cannot verify which number is calling. As a result, you will receive an error message and the registration of your caller number cannot proceed.

Secret numbers are not listed in directories and cannot be disclosed by information services. However, you can choose to make your number visible during outgoing calls. The choice is yours.

In this case, please contact your operator to find out how to temporarily enable caller ID for your private number.

In certain exceptional cases, your phone number can be manually added to the Do Not Call Me list:

  • you have a private number or your number is unpublished;
  • you have a company and wish to register your company’s numbers,
    • but when your employees call with their devices, the company’s main number is displayed;
    • but your employees cannot make external calls;

  • you have a SIM card without credit or a data SIM card;

  • you are deaf or hard of hearing.

For manual registration, you should contact your telecom provider’s customer service.

They can manually add your number(s) to the list.

The “Do Not Call Me” line is equipped with software. You will not be connected to an operator and do not need to speak. You interact with the system using the keys on your phone.